Skills, Mitarbeiterzufriedenheit und Ressourcen für den Service Desk der Zukunft [P] [V]

23.06.2022

Claudia Borst (Modis ITO) , Sven Lehmann (Modis ITO)

Auf folgende Fragen wird im Vortrag eingegangen:

Wie entwickelt sich der Service Desk?
Welche Anforderungen entstehen an den Mitarbeiter im Service Desk?
Wo findet man die Mitarbeiter für den Service Desk der Zukunft?
Wie hält man die Mitarbeiter im Unternehmen für den Service Desk?

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