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Service Desk- und IT-Self-Service-Portal (Zürich)
Christian Knecht, a graduate in business administration, worked for several years as a manager in the purchasing organizations at Hewlett Packard and Credit Suisse. The focus was on the sourcing of services and the optimization of processes through automation, outsourcing near / off shoring and compliance management. As responsible for the business process architecture at Syngenta, he accompanied the employees to a new service model as part of the establishment of an offshore center in India. Today Christian Knecht is a member of the management board of Karre Consulting and works as a consultant in the field of IT business management. He is a certified Enterprise Architect (TOGAF 9.1), MSP Practitioner (Managing Successful Programs), SCRUM Master and trained in ITIL V3 and COBIT5
The XYZ Doohickey Company was founded in 1971, and has been providing quality doohickeys to the public
ever since. Located in Gotham City, XYZ employs over 2,000 people and does all kinds of awesome things
for the Gotham community.