{"id":1457,"global_id":"www.conect.at\/en?id=1457","global_id_lineage":["www.conect.at\/en?id=1457"],"author":"6","status":"publish","date":"2021-03-30 13:07:38","date_utc":"2021-03-30 11:07:38","modified":"2021-03-30 13:11:09","modified_utc":"2021-03-30 11:11:09","url":"https:\/\/www.conect.at\/en\/veranstaltung\/live-online-seminar-itil4-managing-professional-transition","rest_url":"https:\/\/www.conect.at\/en\/wp-json\/tribe\/events\/v1\/events\/1457","title":"Live online Seminar: ITIL4\u00ae Managing Professional Transition","description":"<p><strong>Ziel<\/strong><\/p>\n<ul>\n<li>Sie verstehen die Schl\u00fcsselkonzepte des Service Management und k\u00f6nnen diese anwenden<\/li>\n<li>Sie kennen die wichtigsten Unterschiede zwischen dem f\u00fcnfstufigen Lifecycle-IT-Service-Management-Modell von ITIL v3 im Vergleich zum Service Value System-Modell von ITIL 4<\/li>\n<li>Sie erkennen den Nutzen von ITIL f\u00fcr Ihr Unternehmen und sind in der Lage ITIL f\u00fcr Ihr Unternehmen zu adaptieren<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Inhalt<\/strong><\/p>\n<ul>\n<li>Verstehen des Service Management Frameworks nach ITIL4\u00ae\n<ul>\n<li>Struktur und Vorteile von ITIL4\u00ae<\/li>\n<\/ul>\n<\/li>\n<li>Grundkonzepte, Schl\u00fcsselbegriffe und Definitionen von ITIL4\u00ae\n<ul>\n<li>\u00a0Werte und Werte schaffen<\/li>\n<li>Produkt und Service<\/li>\n<\/ul>\n<\/li>\n<li>Service Value System mit allen Komponenten<\/li>\n<li>Service Value Chain bestehend aus\n<ul>\n<li>7 Prinzipien<\/li>\n<li>4 Dimensionen<\/li>\n<li>Governance<\/li>\n<li>Kontinuierliche Verbesserung<\/li>\n<\/ul>\n<\/li>\n<li>Die 34 ITIL\u00ae Praktiken deren Ziele sowie deren Einbindung in die Service Value Chain<\/li>\n<li>Schl\u00fcsselkonzepte aus den Spezialisten-Kursen\n<ul>\n<li>Create, Deliver &amp; Support<\/li>\n<li>Drive Stakeholder value<\/li>\n<li>High Velocity IT<\/li>\n<li>Direct, Plan &amp; Improve Zertifikat<\/li>\n<\/ul>\n<\/li>\n<li>ITIL4\u00ae Managing Professional<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Zielgruppe<\/strong><\/p>\n<ul>\n<li>ITIL Experts<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Voraussetzungen<\/strong><\/p>\n<ul>\n<li>ITIL V3 Expert (Mindestens 17 Credits)<\/li>\n<\/ul>","excerpt":"","slug":"live-online-seminar-itil4-managing-professional-transition","image":false,"all_day":false,"start_date":"2021-04-12 09:00:00","start_date_details":{"year":"2021","month":"04","day":"12","hour":"09","minutes":"00","seconds":"00"},"end_date":"2021-04-16 17:00:00","end_date_details":{"year":"2021","month":"04","day":"16","hour":"17","minutes":"00","seconds":"00"},"utc_start_date":"2021-04-12 07:00:00","utc_start_date_details":{"year":"2021","month":"04","day":"12","hour":"07","minutes":"00","seconds":"00"},"utc_end_date":"2021-04-16 15:00:00","utc_end_date_details":{"year":"2021","month":"04","day":"16","hour":"15","minutes":"00","seconds":"00"},"timezone":"Europe\/Vienna","timezone_abbr":"CEST","cost":"","cost_details":{"currency_symbol":"","currency_position":"","values":[]},"website":"","show_map":false,"show_map_link":false,"hide_from_listings":false,"sticky":false,"featured":false,"categories":[{"name":"Live Online Seminare","slug":"live-online-seminare","term_group":0,"term_taxonomy_id":18,"taxonomy":"tribe_events_cat","description":"","parent":0,"count":303,"filter":"raw","id":18,"urls":{"self":"https:\/\/www.conect.at\/en\/wp-json\/tribe\/events\/v1\/categories\/18","collection":"https:\/\/www.conect.at\/en\/wp-json\/tribe\/events\/v1\/categories"}}],"tags":[{"name":"IT-Strategie und Agiles Leadership","slug":"it-strategie-und-agiles-leadership","term_group":0,"term_taxonomy_id":31,"taxonomy":"post_tag","description":"","parent":0,"count":107,"filter":"raw","id":31,"urls":{"self":"https:\/\/www.conect.at\/en\/wp-json\/tribe\/events\/v1\/tags\/31","collection":"https:\/\/www.conect.at\/en\/wp-json\/tribe\/events\/v1\/tags"}}],"venue":{"id":56,"author":"1","status":"publish","date":"2020-05-09 12:20:52","date_utc":"2020-05-09 10:20:52","modified":"2020-06-23 15:50:45","modified_utc":"2020-06-23 13:50:45","url":"https:\/\/www.conect.at\/venue\/live-online","venue":"Online","slug":"live-online","json_ld":{"@type":"Place","name":"Online","description":"","url":"https:\/\/www.conect.at\/venue\/live-online","address":{"@type":"PostalAddress"},"telephone":"","sameAs":""},"show_map":false,"show_map_link":false,"global_id":"www.conect.at\/en?id=56","global_id_lineage":["www.conect.at\/en?id=56"]},"organizer":[{"id":33,"author":"1","status":"publish","date":"2020-05-09 09:16:32","date_utc":"2020-05-09 07:16:32","modified":"2025-08-13 19:07:01","modified_utc":"2025-08-13 17:07:01","url":"https:\/\/www.conect.at\/speaker\/mathias-traugott","organizer":"Mathias Traugott","description":"<p>Mathias Traugott, BBA, ITIL Master &amp; IT Governance Experte verinnerlicht konsequente, praktizierte Kundenorientierung seit seinen verantwortlichen Positionen rund um die Flugabfertigungs-Services und als Leiter Customer Care bei der IT Organisation der Swissair, der ehemaligen schweizerischen Fluggesellschaft. 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